Bridget Callahan is Your Best Friend

So another thing from work that I was discussing with my neighbor Colleen tonight over too many wings...too many wings...

Our trainer was talking about our guidelines at work, which is basically an online encyclopedia of everything we need to know about our job, and when you think about the amount of information they have in there, and the weird and twisty shortcuts you can take through it...it's sort of a living entity through which the company breathes, and a lot of people work on it full-time all the time. It's actually very easy to use and efficient and beautiful, so hopefully they get a lot of satisfaction out of it. Sometime I think that's where I'd like to end up, editing the encyclopedia, pruning and trussing. But I imagine that is in fact a difficult place to end up. You have to sacrifice yourself to the guidelines before you can have the privilege of serving them.

Anyway

Our trainer tells us about this girl in one of the classes he recently had who had come from SBC. And this girl said that at SBC, their guidelines were in a FUCKING BINDER ten inches thick. Like, they have to put you on hold and look through 3,000 pages to find an answer for you.

To which Colleen remarks, "Aren't they the people who SELL the Internet? Aren't they the ones who installed the fucking networks? What, do they not have a SERVER?"

And all that is incredibly true. Just very very true. Who works out of a binder? The fucking Record Exchange doesn't even work out of a binder.

Then we watched Daywatch, and it totally kicked ass.